Samsung Electronics
Galaxy Tab "Update" "Problems" "Gps" "Buttons" "Corrupt" "Operating System"

On two occasions Samsung Electronics pushed out updates to my Galaxy Tab which caused serious problems with the device. The first time it happened it was still within the one year warranty, The second time it was not so they charged me for damage which they caused.

Incident #1 - Samsung pushed out an update to the device which caused the GPS to stop functioning. Verizon was the service provider and offerred to be a go between with Samsung to get my device repaired and working again. They never admitted that their update caused the problem until afterward. I was sent a box to ship the device to them for repair. The same day the box arrived a new update came out which I went ahead and ran since I had nothing to lose at this point. The new update addressed the GPS issue and the tablet began working normally again. Verizon did admit they knew about the update issue and were told not to disclose that to any of their customers.

Company: Samsung Electronics
Country: USA
State: New Jersey
City: Ridgefield Park
Address: 85 Challenger Road
Phone: 18007267864
Site: samsung.com

  <     >