Home Depot
No lumber help for 10 minutes and a dismissive manager

On 12/08/09 I went to Home Depot at 8:30 P.M. to purchase a 4'x4' post and have it cut down to a requested size. When I went to the lumber department there were no employees present. I noticed several Home Depot employees working in the aisle (approximately 6) and requested help. I was told that they were part of a "team" and would request other help.

I heard the request for customer assistance, and after 10 minutes I requested help again. Again the request was made and no help came, despite several employees working in the aisles. I went to the manager, "Christine," and explained my situation. After I explained, her response was "What would you like me to do now?" I left the store.

In a time of recession, the emphasis on stocking over customer assistance is poor judgment at best by your manager. I have easily spent hundreds of dollars previously at your store and am very disappointed with your manager and her lack of emphasis on customer service.

Company: Home Depot
Country: USA

  <     >