Home Depot
New GE Dishwasher Failed on First Use, Replacement Delayed

On September 8, my 27-year-old daughter and son-in-law bought a new GE dishwasher from Home Depot. It could not be delivered to them by Home Depot until September 16. (I feel an 8-day delivery date is too long, but this is not the issue!) After receiving the new dishwasher, my daughter filled it to use for the first time and it would not work. She contacted Home Depot the same day she received it and was told she would have a repairman/technician come out to look at it. The technician did not arrive until 4 days later. The technician told her it was a pump and hose assembly. He offered to order new parts. This was not acceptable since it was "brand new". After my daughter spoke to Home Depot about this, she was given an 800 number for GE to tell them about it. GE initially told them Home Depot should not have told her that.

Then the fun begins. After numerous phone calls to many different numbers and being placed on hold for up to 20-30 minutes at a time, all while working full-time and watching her 2-year-old son, I believe 9 days later Home Depot and GE decided to order her a new dishwasher. The order is being processed as we write, possibly, and won't be delivered for another 2 weeks.

I find a business like this totally unacceptable! Home Depot was the "point of purchase". The manager of that store should have dealt with this matter, and it should not have been the customer's responsibility to do so. I feel someone is slacking and will talk to them directly. You see, I am the mother and grandmother involved, and call it "Mamma Bear Syndrome" or whatever, but Home Depot personnel are not the ones listening to the tears of this full-time working mother of a 2-year-old getting very frustrated making 10, 20 or 30 phone calls to get this taken care of, when the manager of Home Depot should have gotten only one phone call and taken care of it from there.

Come on, CEOs at Home Depot, what kind of business are you running? You want me to talk to your local managers and teach them some manners on how they should treat people. If this review stops one person from purchasing from your business, then my point will be made.

Company: Home Depot
Country: USA

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