Sears Service Center
Washer leak recurred after warranty and too many departments involved

On 6/1/10, Tuesday, I called for service because my washer was leaking again.

My complaint is that I felt that the washer's leaking hose problem is the same problem I called about previously, on 3/18 and which should have been discovered during the 3/26 visit while the washer was still under warranty (which expired on 4/1/10).
I feel that I should be refunded for the service and labor charges.

This complaint about Sears Home Service is valid and still on-going; it's much too long and exasperating to detail here. I just want everyone out there to know that these folks have such abysmal customer service. There were way too many people handling this complaint. Not counting the 3 different people I spoke with during the problem with scheduling the return visit, there were at least 12 personnel from various departments, 6 of them from Customer Solutions alone! I have had to re-state my complaint too many times. The billing dispute form isn't even accurate in describing my complaint. There is a tremendous lack of cohesion within the Customer Solutions department in Hoffman Estates, Il., as well as at the Chesapeake Service District in Glen Burnie, MD. I will never again shop at Sears or Kmart and will definitely never use Sears Home Service for any reason.

Company: Sears Service Center
Country: USA

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