AT&T
Wrong replacement phone and deductible despite insurance fees

I spent 3 hrs with AT&T tech support because my phone stopped charging, after spending 2 days online chatting with them thru on their website. I've had this phone for just under 1 yr and nothing but problems. (3rd phone!) Now, I have to pay a deductible to the 3rd party ins.Co. After paying 10 months of an insurance fee to AT&T! They "overnighted" a new phone, (took 2 days). I just opened the package to find it's the wrong phone! I have had nothing but problems with AT&T. I am also on the 3rd Bluetooth! Why am I paying a monthly fee, when they charge a deductible when something goes wrong. Especially, since the problem was not caused by water damaged or anything that I did to it. It is a hardware problem in the connection port of the device. They even agreed to that and that is why they sent another device. I asked them to waive the deposit, since I have had so many problems and they won't!!! I am soooo disappointed in AT&T. They say they go "above and beyond" (this is what the support tech and supervisor kept saying) for their customers, but they did not for me! Now, I not only have a broken phone, I have another wrong phone!!! And to top it all off, they did not send me a battery or any extra parts for the new device, since the problem with my device was in the device itself. Now, I will have to call them back to figure out what to do next and I just know that it will be another 3 hour call!!! Seriously, this is ridiculous!!!

Company: AT&T
Country: USA
Site: att.com

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