ClearWire
Illegal billing procedures

I've been a Clearwire client for nearly annually today and that I have now been pleased with the support. Lately, my condo was burglarized and likewise to using my own issues obtained, my Clearwire device was also compromised. I named the organization and requested them what I ought to do. The very first time I named the consultant that I talked with was really unhelpful. She explained that it didn’t matter how I dropped the device; I'd need to purchase the modem as well as the price to hold or end the support. After informing the woman frequently that I was burglarized which it had beennot my problem, I requested to consult with her supervisor. She'd not set me in touch with her supervisor and explained that I really could possibly purchase an upgraded device and/or spend the remove and early termination charge.

A couple of days later I acquired in touch with Clearwireis preservation department and that I was informed to send my backup of law enforcement are accountable to their division. Later I obtained a contact stating that the new device could be delivered to my home.

Once The device arrived I hooked it-up but there is no sign. I called Clearwire plus they explained that I'd need to spend $100 to show the device on. At that time after I delivered the preservation division didn't inform me that I'd need to $100 to show the device on.

I'm really upset with Clearwire. I had been broken and offended when my condo was robbed and that I feel just like Clearwire is victimizing me again. I really could comprehend spending the $100 charge basically was to blame for dropping the device, but I wasn't.

The organization has declined to return me the $100 despite the fact that used to do not shed the device.

Company: ClearWire
Country: USA

  <     >