Datajack
Without service

I ordered my sierra usb device 2 weeks ago and 2 devices later with no service. I did all the right things. I spoke to a tech to confirm service in my area and that all my operating systems (windows xp & vista) were compatable. I got the device and both my systems recognized the new hardware, but could not load the device because it could not locate the software. I called on the weekend and was coached through all the diff attempts with no luck or explanation. I asked to speak to a supervisor and was told none worked on the weekend. The tech told me he would send out a new device because he could not figure out why the software was not loading. I got the second device and the same thing happened. I called again and was told they did not know why the software was not loading and told me to go find a hotspot to load the software they were sending me via email. Now mind you I have no internet at home so I had to venture out to find service. Guess what it does not work. Had I known about the customer service (lack of) I would have never ordered. I am still waiting for a manager to contact me. The tech support is less than enthused to help out and I don't think they have enough experience to guide you beyond the basics. From a very disappointed consumer that still has no service. I also paid for express delivery. I had to ask for the sec device to be expressed and to adjust my bill cycle because I had no service. Call tech support they sound like your taking up their time and don't want to help.

Company: Datajack
Country: USA
Site: datajack.com

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