Best Buy
Best Buy Performance Renewal Service and Renewals Falsified information on their Service Plan

In June the performance plan for my Mitzubishi television was due to expire and I received a renewal plan which gave me the options of a one, two, or three year renewal. I contacted the service plan department so I could better determine what option to take and I was advised that I could take the one year plan and renew when it expired. During a service call in february I happened to mention that my plan was due to renew and I was going to renew again. The service representative told me that no, I could not renew the 2009 renewal was the last opportunity. I have contacted Best Buy corporate office and today I spoke to a supervisor Ben, at the renewal office. Both have said the same thing; "tough luck Mr. Serrano, we cannot correct the error. I explained that if I had known that this was my last opportunity to renew, I would have taken the three year plan. I asked if I could apply for the last two years. The answer I got from both departments is no. This in spite of it being their error. This is just wrong. Best Buy needs to stand up for their error and their responsibility.

Company: Best Buy
Country: USA
State: Virginia
City: Sterling
Address: PO Box 1790
Phone: 8662871039

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