Direct TV
Unrequested Auto-Renewal of ESPN Game Plan Charged

One year ago I subscribed to the 2007 ESPN Game Plan. This year I noticed a charge for the 2008 ESPN Game Plan. Since I didn't ask to renew it, I assumed it was an error. When I contacted Direct TV, I was told that it was an auto renewal since I ordered it last year. I said this was never explained to me when I made the initial order and that I was not interested in this service.

I was then told that one of my statements notified me of the renewal and that was my opportunity to refuse. I guess I don't sift through all the marketing literature in my statement to find where they can add charges to my account (who does this?). The customer service rep said the charges stand as posted.

This is sneaky, shady and unethical marketing practice. I'm not paying for something I did not request or authorize.

Company: Direct TV
Country: USA
Site: directv.com

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