Dell
Bad customer service

I ordered equipment from Dell and it was supposed to be delivered March 3 and March 4. I called to find out what happened to my order today March 10. I was placed on hold for too many minutes only to be told my products were returned to Dell. Money from one product was returned to my checking account. The other product they did not do anything with. I asked why didn't I get an email stating as such? No response. Placed on hold again. Then told I had to re-order the products. Finally, asked to speak to supervisor. Representative did not want me to speak to a supervisor. I insisted. Finally, I was told he was transferring me to a supervisor. I was placed on hold for 5 minutes before a supervisor came to the phone. (Probably hoping I would hang up). When supervisor came to phone I expressed my dissatisfaction with Dell. (First, they transfer you around the world. You can hardly understand their representatives. When you ask to speak to someone in America you're told they transfer you to the first representative). The supervisor told me how sorry he was and that he would not transfer me to anyone else he would take care of my order. Lo and behold he had to transfer me to someone else for Dell to take care of the second part of my order.instead of saying they would express my order to me because of the delay, I was told my order should arrive by March 16. It is a total lack of respect for their customers. I told representative that I would not recommend Dell to anyone and I discourage anyone from buying anything from Dell. I spent over $500 and after receiving my payment Dell does not take care of their customers. They are only interested in money not satisfying their customers. Please do not buy dell products. You will truly be dissatisfied with customer services.

Company: Dell
Country: USA

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