Dell
Bad service

Very dissatisfied.

On February 6, I placed an on-line order for a Canon SD 790 IS digital camera. I paid sales tax, as well as $16.00 for "Next Business Day" shipping because, as I previously explained to a telephone sales representative, I needed the camera to arrive in Greater Boston no later than today, February 11.

Shortly after completing the transaction, Dell sent me an e-mail entitled "Dell Order Has Been Confirmed for Dell Purchase ID: 2001614590079."

When the camera did not arrive today, I checked on line — undoubtedly I should have done this earlier, but I relied on the Dell e-mail — and discovered that the order not only had not shipped, it is still in "Order Processing."

I called Dell customer service. The first level support person told me there was a problem with verifying my credit card. (Odd! Three related items I ordered that same day from Amazon.com all arrived yesterday.) I was told that I had received an e-mail to that effect. I assured the Dell representative that the last e-mail I had from Dell was the order confirmation. He suggested it may have gone into my spam filter. I checked my spam folder (gmail), but did not find anything from Dell.

I asked whether, in addition to correcting matters, Dell would expedite shipping at no cost to me in compensation for Dell's error. No, I was told. I then asked to speak with a supervisor.

I rehearsed these events with Shekhar (first name), Dell employee # 161031, who also insisted I must have received e-mail notice of the problem and who repeated Dell's unwillingness to compensate me through free, expedited shipping.

I only ordered from Dell because Amazon.com is much more expensive and B&H Photo is out of stock. Never again.

Company: Dell
Country: USA
Site: dell.com

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