T Mobile
Defective phone
- 03-06-2010
- 7
Electronics and household app.
I bought a T Mobile prepaid phone online at their site. It worked fine for 3 months then just quit. After 2 months of calls to them, I finally got a representative, who told me to send the phone and EVERYTHING that came with it back and they would send me a new phone. He said that I HAD to ship it UPS although it cost 8.61 (twice the price of post office). After I found through tracking that they had received it and signed for the package, I called to find out when I would receive new phone. They denied receiving it! After about another 5 phone calls, a representative told me my phone was on the way to me. A week later, I received a phone with NO back, battery, sim card, charger, etc. When I called them, they said that all I could do was buy a new phone for $40!
DON'T use T Mobile!
Company: T Mobile
Country: USA
Site: tmobile.com