T-Mobile
Phone Sent to Repair Center Gave Conflicting Status From Support

This complaint with T-Mobile started with an inquiry about how to handle a new phone that died. Instead of T-Mobile replacing it, I was required to send it to a repair center in Georgia. According to UPS tracking data it was received on 8/26 and signed by Patricia Wright.

Subsequent calls to T-Mobile customer support using numbers provided on their website, and also using online chat yielded conflicting stories on the status of this returned phone. Trying to reach people who can provide accurate information is nearly impossible.

Company: T-Mobile
Country: USA
State: Washington
City: Bellevue
Address: 12920 SE 38th St
Phone: 4253784000

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