T-Mobile USA
Charged Debit Card Three Times After Flex Pay Service Cancelled

I started a flex pay service with T-Mobile and stopped using it. When I first signed for the service I signed up for easy pay after the first payment I called and cancelled the easy pay. A couple of months later I stopped using the service T-Mobile charged my debit card 3 times. It was a flex pay acct. Which is a month to month service so there is no disconnection fee. I filed a complaint with the bbb after I called 5 times and they told me the acct was cancelled. Which it wasn't. T-Mobile responded by saying they would credit my debit card in the amount they took off. They didn't and know won't respond to my calls or the bbb e-mails. Attached is the letter they electronically filed.

November 3

Filed electronically

Bureau Services Consultant
Better Business Bureau of
Alaska, Oregon & Western Washington
PO Box 1000
DuPont, WA 98327

Re: Christina
Your Case No. 22223200
T-Mobile Account No. 69418*

To Whom It May Concern:

T-Mobile USA, Inc. ('T-Mobile') is in receipt of your letter dated October 30 regarding the above referenced account.

In an effort to amicably resolve the matter T-Mobile canceled the account on November 3. On October 9 T-Mobile reversed a payment in the amount of $72.78. We have credited the account in the amount of $144.56. This will be refunded to Ms. [removed]'s credit card within 3-5 business days.

Based upon the foregoing, we respectfully request that this complaint against T-Mobile be closed.

Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. 8015

Very truly yours,

T-Mobile usa, inc.

Mark J McCrain
Executive Customer Relations

Company: T-Mobile USA
Country: USA
Site: tmobile.com

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