Verizon Wireless
Charged New Plan Rate for Nine Days Before Upgrade

On November 7th I upgraded my cell phone plan from their $34.99 plan to their $79.99 plan an purchased a new cell phone.

When I received my bill I noticed they were charging me from October 28th thru November 7th for the NEW plan, even though I didn't have the service for those 9 days. I thought it would be easy to have them credit me the $30.00 but I thought wrong.

I have been a Verizon customer for many, many years and I cannot believe that they have become so dishonest that they need to cheat me to get an extra $30.00 from me and refuse to credit my account. I will be downgrading my plan... They will lose about $880 for the rest of my contract but even more important, they have lost a loyal, long time customer. How can it even be legal to charge someone for a service they did not have access to?

Company: Verizon Wireless
Country: USA
State: Illinois
City: Schaumburg

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