Sears
Washer Stopped Draining After Technician Visit, Next Appointment 19 Days Away

Sears has the worst repair service. First it takes over a week to get an appointment. Then when the repair man, I mean the "Technician" shows up he breaks my washing machine so I can't use it at all. The washer was working before the "Tech" arrived it only made a noise during the spin cycle. He quoted me a repair cost to replace the bearings on the drum for more than the replacement cost of a new washing machine. The machine is just over 5 years old. I declined the repair and was told by the Technician that I could still use my machine. I paid my bill and he left. When I tried to use my machine it would no longer drain or go into the spin cycle.

I called back the service center the same day the repair man was at my home and explained the situation, they said someone would call me back, no one ever did. I called back again and was given a new appointment for 19 days later.

I again explained the situation that my machine was working before the repair man came out and that I needed someone to come back ASAP. Still no help, meanwhile I can't use my washer, Sears just doesn't care, I will never purchase anything from Sears again, I was a third generation consumer and now I will tell everyone I know to never ever go to Sears, too bad I hate to see another American company go out of business, especially over customer service.

Company: Sears
Country: USA
State: California

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