Sears
Kenmore Elite washer repair dragging on a month awaiting parts

I have a Kenmore Elite Washer - 6 years old, that stopped working. First visit for repair Oct. 7th and now Nov 12 and it is still not repaired - waiting for parts.

A repair man came initially and had me buy a new filter. Came back a week later to install it. But this part did not fix it, and a new repairman came a few days later. He told me I needed a new part (really 3 parts), so I had a repair appointment the following week. One part came in. So another repair appointment was made. Then still the other parts were not sent. So another appointment for repair was made. Now the guess is Nov 20th for the part to come in and then an repair appointment can be made!!!

I think I have been very patient until today.
1. I am upset that the machine needs all this repair with it being only 6 years old

2. This was a Sears top-of-the-line.
I am disappointed that Sears does not inventory their own brands parts.
3. This is just too long for any customer to bear! Nov. 20th which means it will be (or may be) repaired after Thanksgiving. That will be almost 2 months waiting for a repair.

4. I don't even know at this point if parts are coming because it keeps changing week to week.

As I said, this is the most frustrating experience and I am at wits end.

Sears shame on you!

Company: Sears
Country: USA

  <     >