Sears home repair service
Service Agreement Trap - KENMORE WASHING MACHINE

I feel we were scammed. Sears sold us a renewal of the service agreement on our washing machine while they knew it was old enough that they do not repair it.

They sent a technician over as a show and just to make sure it wasn't just a belt, gasket, or generic simple piece. The technician told us they would have to "research" the part we needed because it was it was no longer listed (the transmission).

Ten days later, when I did not hear anything, I called. They said my machine is at the age that it is "due for replacement" (exact quote). They would not repair it, but offered me a $500 voucher (not cash) for credit on a new machine only purchased at Sears.

The new machine that is my same model (I can only buy the one model because it is stacked washer/dryer) are $1395. The service agreement cost $249. Therefore, they are actually only giving me credit for $251 toward the new machine.in addition to the price, there will be sales tax, a new service agreement, delivery, and installation charges. The total will be close to $2000 for a new apartment-sized washer/dryer.

I would rather have a refund on my fraudulently-sold service agreement, so I can call another repair professional who can find after-market (non-Sears) parts to repair my machine or be free to purchase a less expensive machine as I see fit (used from Craig's List or new from Brandsmart). Actually, I'd like to see Sear's stopped from defrauding customers.

Company: Sears home repair service
Country: USA

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