Verizon Wireless
Phone Bill Errors Led to Cancellation and Number Held

I received an outrageous bill three months ago for about $350. I have a family plan with three phones. My wife and son claim that the minutes charged to them were incorrect, and I know for sure that the minutes billed to me were wrong, because I rarely make calls outside of the supposedly "free" calls to my wife or son.

The Verizon rep. Convinced my wife that there was no mistake; so she paid the faulty bill. He also talked her into increasing our plan from 400 to 600 min. The next bill was correct with a little higher charge for the extra 200 min. increase.

Since getting the $350 phone bill, we've been very careful about making calls outside of the free weekend, off-peak, and in-system calling. I just received my bill for Jan. It lists a total of almost 2000 min. Used. It also has our plan back down to the 400 min. Plan after I've already raised it to 600 min.

I talked to the Ver. Rep. And was informed that I was on the 400 min. Plan and that the bill was correct. I told him to cancel my plan and was told that it would cost $525 to cancel.

Since quitting Verizon; my son has signed up with (name removed by usacomplaints.com). I understand that they use the same towers as Verizon, only with better equipment. The cost of a similar plan is much cheaper than Verizon. Also; if you go over your minutes, the charge is very reasonable. I believe it's $5 for 100 min.

My son would like to keep his old phone number, but Verizon is holding it. I don't intend to pay this $800 bill. My only concern is; that the plan is in my son's name, and the possible damage to his credit rating.

George
Uniontown, Pennsylvania
U.S.A.

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

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