Sears
Freezer failed repeatedly, food lost three times, no help
- 05-07-2009
- 49
Electronics and household app.
I am writing because we bought a freezer at Sears in Feb 08, by Sept. 08 they had been out to service it twice. We lost all of our food twice, with no replacement from Sears. Then in April of 09, guess what, the freezer wasn't cold again! All of our food had spoiled and blood was running out on the floor! We called to see what Sears would do and big surprise we were out of warranty, so they weren't willing to do much of anything.
We are a family of 5 and I need that freezer but also I don't trust if to keep replacing everything we have lost three times, and of course Sears isn't going to pay for it! I can not keep replacing that food! It is too expensive to have to throw away 25 packs of meat is a little crazy when you are trying to feed three kids! Sears won't replace the freezer and won't pay for any food loss!
Company: Sears
Country: USA
Site: sears.com