Best Buy
Defective Laptop Return Refused After Geek Squad Broke Key

I first bought my laptop on prez day I thought it was a great deal it was a dell minifor $299 I was happy for 5 days till I noticed some glitches and the c key was stuck so I called and they told me to take it in, when I arrived they told me that geek squad had to take a look at it well needless to say I waited two hours for them to tell me it was fine till the geek squad guy flicked off the c key well he broke it dumb*ss took a screwdriver grabbed it and couldn't put it back.

But wait it gets better they were out of the dells so I was referred to this piece of crap I have now its called a eee by asus I've never heard of it, it was either this or wait for a check, or a gift card. So I brought it home 3 days later it started shutting off, freezing, on getting hot so I took it in, I got the run around by some prick named isreal in management he said to come back on the 6th, to get a dell

Well I went back on the 6th and guess what he said next he said due to the fact that I stormed out so fast (lies) I didn't fill out the forms for an exchange that now my 14 day return was no longer valid. So I called the 1888bestbuy #and they told me that they were willing to exchange this laptop for a new exact one. I guess you have to keep b*tching to get your way, the key is persistence I'm not going to stop till I get my dell. Just to teach the b*st*rds a lesson.

Company: Best Buy
Country: USA
State: California
City: Palm Desert
Address: 44449 Town Center Way
Phone: 7607761068

  <     >