Best Buy
Dell Laptop Problems From Day One and Store Refused Responsibility

I purchased a Dell laptop on October 18 at the Best Buy store. It was bought with a wireless router and printer as well geek squad set up at my home. The salesman that sold it to me, made the appointment for everything to be hooked up at my home for October 24 in which I left everything in the boxes for the geek squad agent. The next day after set up, I kept getting a message indication, that there is a software/file compatibility issue.

I called Best Buy and they claimed it probably was updating still and not to worry. Well after it happened again, I called them the morning of November 6 and spoke to a gentleman at the geek squad desk, who said to bring it in so they could look it over. I called later that afternoon and was told they are still running test on the laptop, but it seemed at that time the built in camera software/setup is the problem.

The next day I called and asked to speak with the manager. The female who claimed she was the manager was not only rude, but refused to give me her name or a employee ID number and very nasty said it is not covered under warranty and I would have to call Dell (Dell played the same game when I called, saying it is not there problem). She went on complaining to me how she is the only one there and that if I want my laptop back in working order, I would have to pay about $180 to have it fixed. After picking up my laptop they, the geek squad, instead of fixing it, created more problems.

Company: Best Buy
Country: USA
State: New Jersey
City: Iselin
Address: 675 US Highway 1 South
Phone: 7325961220

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