Geek Squad
Laptop Out for Repair Since November 12 With Return Promised December 23

On November 12th I brought my laptop to the Geek Squad @ Best Buy in Holmdel, NJ for repair. Today, December 13th I still do not have my HP Pavilion laptop. I depend on this notebook to run my small business and this is a huge hardship for me. Geek Squad, obviously, is mismanaging its customer service. My major complaint: No one at the store is being proactive, or showing the slightest bit of initiative in helping me get my laptop back, fixed.

I originally had a blue screen of death problem. (November 12th visit) They kept my computer for 10 days and returned it— not fixed. I promptly brought it back and now one thing after another, and I still do not have my laptop. On December 6th they "sent it out."

I called again today and was told my computer is scheduled for return on December 23... What??? The fact is I brought my laptop in on November 12th and since then I have had no use of it—why should it take 6 weeks to fix a laptop???

Company: Geek Squad
Country: USA

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