Best Buy
Laptops Failed and Paid Geek Squad Network Setup Was Erased

We bought two laptops for our children for Christmas from Best Buy, had them "optimized" and had Geek Squad come out and set up a home network, so that on Christmas morning our children's big gift would be ready to go. To make a very long and frustrating story short... The hard drives on the laptops (COMPAQ) failed. We had to send both computers in to have new hard drives put in them.

In doing so, everything we had paid the Geek Squad to do ($170 worth) to set up the network was erased. Think it was covered since they sold us faulty laptops. Absolutely not! Best Buy expected us to pay an additional $80 to have the laptops (which worked 2 hours-two days) repaired and wanted us to have the Geek Squad come out again for their regular price to set up the network again (that we never got to use)!!

After over 6 trips to Best Buy, many hours on the phone, and multiple emails... The kids still do not have their Christmas presents, and Best Buy couldn't care less! I would not recommend going to Best Buy or using Geek Squad unless you really enjoy being ripped off.

Company: Best Buy
Country: USA
State: Indiana
City: Muncie
Address: 3301 N Marleon Dr
Phone: 7652549720

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