Sears
Poor incompetent and uncaring service

Sears home repair tech came out on 12/15/08 to repair my Aprilaire humidifer that is under the Sear maintenance agreement. At that time the repair tech said the humidifer was unrepairable and would turn the ticket in to have it replace

On 12/24 the cover on the item fell off and scared the devil out of my grandcildren who were here for the Xmas Holiday. On 12/26 I call Sears home repair to get an update on when they were going to replace the items since the cover fell off and the heat was not circulating in my kids upstairs bedrooms (rooms extremley cold), the heat is staying mostly in the basement.

As of today 2/2 I still do not have the item replaced. I have talked to the repair shop and keep getting transfreed to another department after department or put on hold for an hours.

On 1/23 they send another repair tech out and he too agreeed that the item was unrepairable and he called the repair shop and informed them that they need to replace the item.

My house is very very cold and my husband is going thru renal failure and had to go to the hospital on Monday, 1/26.

What do I need to do to get the work completed once and for all; I am very upset with Sears. I throught if you take out the Sear home warranty maintenance agreement you wouldn't have to go thru this.

Right now I am afaird the the entire humidifer is going to fall off of my furnance; will that cause a fire in my house

Company: Sears
Country: USA
State: Maryland
City: Bethesda

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