Sears appliance repair
Technician Quoted $340 Repair and Promised Refund Never Arrived

I called sears to repair my refrigerator, they tried to sell me a warranty plan over the phone for $290 and that would include up to $500 worth of repairs, I declined and said I just wanted for the technician to fix what was wrong. The technician went out and said the part was $120 and labor was $98 and with part, labor and taxes the total would be $340 something dollars. In other words if you don't get the plan they try selling you over the phone they charge you more when they go out which is WRONG! That is price gouging and stealing. I declined the repair and the technician got really nasty and threatening. I called 3 other reputable companies and they all said what the Sears technician told me was wrong, and that the part that was broken only cost $47.00. I called sears and complained they told me they would refund my $69.55 for the inconvenience and it would be refunded within 48 hours well it's been over a week and they have yet to do so, they even say they emailed me requesting a receipt from the other technician, which is a lie and I never received such an email otherwise I would have sent it over to them. Now sears employees are giving me the run around and are being extremely rude. This company should be closed down for the way they do business, you don't treat customers with the disrespect and disregard these employees treat you with, without your "customers" you have no store and no jobs!!!

Company: Sears appliance repair
Country: USA
State: Florida
Phone: 18003660006
Site: sears.com

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