DirecTV
Satellite Dish Placed Behind Tree Lost Signal Within 120 Days

Last winter we decided to upgrade to digital service (high def) and also DVR service so we can freeze live TV. Well, that's what we got: frozen TV.

The contractor was too lazy to simply put the new dish on the roof where the old dish had been for the last five years. He said there are too many service calls for people who need the snow and ice scraped off their dishes. But we never had such a request. We are the ones who go up there and scrape the ice off after every snowfall.

So the contractor tried to put the pole in the ground next to a tree, giving an OK shot at the southern sky. There was too much gravel underground (left there by the previous contractors), so he moved the pole over 5 feet so it's behind a small tree. Remember, this is December in the Midwest, so there are no leaves on any trees.

We told him that he had aimed it right through a branch and we would lose our signal come spring. He said there's a 90 day guarantee. We said spring isn't for 120 days. OK, just call us IF you need it moved.

Duh, 120 days later the leaves were lush and green, and we lost all the digital channels. A week later we lost the analog channels. We called to have it moved back to the roof, but DirecTV said it was the contractor's fault and we should call him. Well, we have no idea who he was; it was just some guy in a white van with DirecTV labels on his equipment and cardboard boxes. Fine, so DirecTV offered to call another contractor to move the dish for $50.

So we ordered cable TV and already had it installed. We're not paying the most recent DirecTV bill, since there was no service. In fact, they owe us for the last two weeks of the last month that we paid in full, which was about $90 a month, so they owe us about $45.

Company: DirecTV
Country: USA
State: California
City: El Segundo
Address: 2230 East Imperial Hwy
Phone: 3109645000

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