DirecTV
Cancellation Penalty, Missing Refund and Equipment Dispute After Two Years

We were loyal customers for DirectTV (Account Number: 29840090) for 2 years since and here is what we got from them after we decided to cancel the service.

September 26,05 we subscribed for Directv services with a commitment of (no cancellation) for 1-year ($5 discount for first 6 months 3 extra channels for free)

June 20,05 - Directv technician Mr. Daryl came to install receivers for 2 TVs and satellite dish. The technician expressed concerns that many trees surround our house and the only place to mount the dish is the top of our roof. Daryl never disclosed information that Directv is not responsible for removing the dish, and that we 'own' it.

February 7,08 - we have had enough with poor tech support from Directv, and decided to cancel the service.

The customer support person Mr. Isaak (ID #100097832) was not too friendly about it, and insisted that we would have to pay a penalty for canceling Directv service.

February 15,08 - we decided to apply for help to the Directv online customer support. We asked why we were charged the penalty for canceling, why we still did not have the partial refund, and where was the FedEX box to return the equipment back as requested. We also asked to remove all directv devices from our property including the dish from the roof.

February 16,08 - Directv representative Warren A. (ID 100130066) replied stating that Directv leases the equipment to us ($4,99 per month), and threatened with more penalties ($965) if we don't return it. In the same email, he also wrote

Company: DirecTV
Country: USA
State: California
City: El Segundo
Site: directv.com

  <     >