BSH Home Appliances
Shattered glass in oven doo

I purchased my Gaggenau 290 convection/traditional stove about 2 1/2 years back and lately the inside screen about the stove door broken right into a a large number of small parts. The stove was preheating in a temperature of 375 at that time, the doorway was shut and also the stove have been on for around 10 minutes. After I visited the stove to start the doorway I noticed that it'd broken someday in the earlier five minutes. You will find no kids within our home and my spouse and that I are extremely cautious with this devices. We did nothing that will have triggered this to occur. We make use of the stove often and there have been no noticeable indicators of great or additional issues just before this. No body had actually fixed or completed something towards the stove except do the installation when it had been completely new.

I thought that Gaggenau must substitute the glass at their cost though it was out-of guarantee since there it was a significant production deficiency and wasn't due to my motion or was the doorway used from over-use. As the support specialist was below we named Gaggenau therefore he might make sure there is no harm to the doorway apart from this broken inside screen. He explained that it appeared as if this 1 of the screws that kept the screen in position have been over-tightened during construction of the doorway since the great had seemed to begin with there.

Gaggenau declined to cover a brand new screen for this fairly fresh stove since it was from guarantee.in my opinion this can be a production problem which was not captured on QA, when they do QA plus they must purchase it.

Company: BSH Home Appliances
Country: USA
State: California
City: Huntington Beach
Site: bsh-group.com

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