Direct TV
No Contract Signed, Yet Told to Owe $212 Termination Fee

On or about 3/4/08 we canceled our service with DirecTV due to poor service and picture quality. I mailed back the equipment, and it was signed for on the 12th of March. When I called on the 17th of March to make sure they received it, because they sent me a letter saying they did not, it was signed for, and I have the name of the person who signed. At first they said no, but when I told them the person's name, they backed down. Then they said I owe $212 for early termination. I was not under any contract, signed or verbal. I could not see how I owed anything, since they bill you up front. They owe me money. They said that if I did not pay, they would turn me over to a collection agency. I received a bill dated 4/07/08 that says I owe $0.00. Well, great!

Then I received a phone call informing me that I owe $381.00. I was floored and could not believe what they were trying to do. Just another way for them to show their great customer service. We signed up for the bundle package through VERIZON, and I have canceled them also for poor customer service. DirecTV is saying that Verizon did not pay them, so I owe. Even though I paid Verizon everything billed to me. It sounds like Verizon has been ripping off DirecTV.

Almost from day one I had trouble with DirecTV for overbilling and charging for channels I did not order. I truly believe they should be investigated for poor business practice. How many more customers are going to get ripped off? Also, they say they are not going to take their dish down off my house. How long before something is done to stop the ripoffs?

My next move is to find a class action suit against them. Wish me good searching on the net, there has got to be one somewhere. Does anyone know any good lawyers, pro bono?

Company: Direct TV
Country: USA
State: Kentucky
City: Louisville
Address: P.O Box 9001069
Phone: 8005315000

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