Directv
Missed Appointment, Delayed $100 Check and Disputed DVR Upgrade Charge

Without a doubt, DirecTv really does have the worst customer service I've ever experienced. They outright lie.

I had an appointment scheduled to have another room connected to my service and no one showed up. When I called (after 45 mins hold time) I was advised that they have no idea why no one showed up. They told me I would receive $100. As a "no-show" guarantee. The next appt. They could give me would be 2 months later. I had to make several calls which took no less than 2 hours to get a sooner appt.

Needless to say, the check for $100. Never came, and that took another 2 hours of wasted time making phone calls. Eventually, it came.

When I called to inquire about upgrading my box to DVR, I was told there was a "special" and that I wouldn't have to pay the $99.00 charge for it. Naturally, they charged me anyway, and when I called about it, I was told that I was mistaken - no one would have told me that since there is no such "special". So not only did they lie to me, but then accused me of lying.

I think it's time to switch back to cable o

Company: Directv
Country: USA
State: Arizona
City: Phoenix

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