Dish Network
Missed Technician Appointments and $250 Cancellation Fee After Failed Installation

I signed on with Dish Network in March after 3 years with DirectTV. Dish sent a local contractor to install the system and it had a lot of potential with lots of features, but from the beginning the system would scramble the picture and sound at the end of every program, no matter what the channel.

I contacted Dish and they sent out the same contractor that installed the system. After a few visits he finally swapped out the Hopper/Joey, replaced some wires, replaced some components at the dish itself. This did not solve the problem. He said I needed to call Dish and have a Dish Tech come out.

I called Dish and explained the situation and told them I need a Dish Tech to come out. I scheduled the appt. On the day of the appt. I waited for 6 hours for a Tech who never showed up. I even called Dish after the 3rd and 4th hours and they confirmed that a Tech was still scheduled.

I called to schedule another appt. I insisted on a Dish Tech. 3 days later the same subcontractor who had been stumped by the problem called me and told me he was scheduled to come out. I canceled and called Dish yet again. Same story. Called and asked for Dish Tech, got a subcontractor.

I called Dish back and emphatically insisted on a Dish Tech and scheduled for 2 weeks later when I had a day off. On the day of the appt. I waited and waited. I finally checked the website and it told me that my appt. Canceled. I called Dish and asked why. They're system didn't even show an appt., even though they sent me an email confirmation and the appt showed up online. I re-scheduled for the next day. It's hard to believe, but after waiting for over 3.5 hours I checked the website and "Appt. Canceled". I couldn't believe it. I wasted over 12 hours waiting for techs that did not show up.

I called Dish again. They re-scheduled and when a Tech showed up it was yet another contractor.

I was done. I called Dish and told them to cancel my service and that I was not paying their cancellation fee. I was finally transferred to a Supervisor who informed me that the only way to waive the cancellation fee was to have a Dish Tech come out to look at the system.

This is what i've been requesting for over 2 months!!!

The level of frustration with Dish has been enormous and there is a complete lack of caring about their customers. All I want is to part ways with Dish quietly, but to charge me $250 after wasting hours and hours of my time and still no resolving the issues is completely unacceptable

Company: Dish Network
Country: USA

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