Sears Corporation
Protection Plan Lost Plasma TV Media Receiver and Replacement Refused

We have the Sears master protection warranty for my plasma tv. When I started to have problems with my tv 4 months back they tried various things which did not work and finally took the tv's media receiver box for service. This receiver is not the regular audio/video receiver. Its the plasma tv's media receiver box which is part of the tv and the tv wouldn't work with any other receiver, meaning there is no comparable receiver. This was said by the manufacturer Pioneer.

Sears was supposed to fix the receiver and send it back to me in 2 to 3 weeks but after several calls and after 5 weeks said they lost it and offered a replacement which was an audio video receiver. After explaining them that it wouldn't work with my tv they asked us to go to the store and check it.

The technician at the store also confirmed that it wouldn't work and there is no such thing as a comparable item for the lost receiver and the tv has to be replaced. He told this in our presence to the national customer service for warranty replacement at 1800 927 7836. The customer service person promised to get back with the authorization to replace the tv in 24 hours and did not call back.

When I called in 24 hours they said they needed one more day to research and after waiting for another day and over the weekend I called today monday and again they ask to me wait another day. The receiver was taken out from my place by a Sears service technician on June 19th saying it will be sent back to me within 2 to 3 weeks. Its been 6 weeks now and Sears customer service is giving me the runaround.

I have paid over $2000 in warranty for this tv that costs $6000 and I have not been given proper service and we are out of tv for the past 4 months, that is when the tv started to give problems.

Company: Sears Corporation
Country: USA
State: Illinois
City: Hoffman Estates
Address: 3333 Beverly Road
Phone: 8472862500

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