Direct TV
Waited 6.5 Hours for Installer Who Never Came, Lost $251.50

After the hassle of getting what I thought was a great deal, I was really excited when Feb. 1 rolled around. I was so tired of Comcast and their promises to keep my box from being in timed-out mode. The problem was never the box, nor the wiring. I checked that. It was just service issues that prevented me from using the demand feature. It seems every few hours I have to call in to get them to ding my box for an error code. It gets old, real old. They can't seem to get it fixed. So I elected Direct TV. Direct TV, what can I say? You blew it. I was prepared for a premium package deal. Expensive!

I waited 6.5 hours for installation. I even took off work early to meet your installers. The window was 1300 to 1700, and I had to be there for the installers. Come 16:30, no installer. I called installation. She said it would be near 1800 or 1900 hrs. I use my cell as a home phone.

I called Direct TV and was put on hold for several hours. I mean hours. I tried 1 800 614 7881, 1800 488 5069, and other numbers I found by searching the internet. I finally called their direct sales number, and some guy from India said he did not know what I meant. He said, "This is sales, we not help you." I asked for another number, and literally he could not give me one for customer service (a live person). At 1900 I called installation and cancelled due to no show. Finally, at 2300 hours I reached a customer service rep who thought it was no big deal that I had problems with installation and phone wait times.

Whew! Countless cell phone minutes, work hours missed ($251.50 in wages), aggravation, and their lack of service standards. I guess I was lucky to cancel Direct TV before I really got into their poor service standards. Can you imagine what it would have been if I had gotten sucked into their black hole? I guess I will continue to use Comcast's poor service, but that's another subject. I miss customer service when customer service really was customer service.

No one cares about the integrity of their workmanship, just about making a quick buck. I never treat people like that. I make it right or work it out. I guess I feel like I'm the last of the old school, when grandparents taught morals, ethics and honor.

Company: Direct TV
Country: USA
State: Tennessee
City: Nashville
Phone: 8004885069
Site: directtv.com

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