HH Gregg
Ripoff Warranty problems, it is... Now it isn't

We purchased many items from HHGregg, but will never again! The last thing we did was to buy a Bose surround sound system. It had some kinks in it after a few months (cords coming un-done too easily etc.) and finally, it wouldn't come on at all. This was right during the holidays and a sudden death in the family so all I could manage to do was call them. I receive a "No worries, you have a 3 year warranty". So, we waited a few weeks until things in our household could calm down. When we brought the unit in about 3 weeks later, we were told "Sorry, your warranty expired 3 days ago". They not only could care less but they told me I was foolish to even have purchased a Bose system to begin with because they are nothing but junk!!!

We contacted everyone up the chain we could and no one in this company all the way up to corporate headquarters could care less about a purchase (with the new TV and all, a $4,000 total purchase). So, we contacted Bose direct. Not only were they sympathetic but said (now 5 days past warranty) that they would honor the warranty, just ship it back. The unit was returned to us (better than new) less than 1 week later. Kudos to Bose but we will never set foot inside another HHGregg store again!

Company: HH Gregg
Country: USA
State: Ohio
City: Cincinnati
Address: Fields Ertel

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