HHGregg
Warranty NO GOOD - exttended warranty bait and switch

Do not purchase a warranty from hh gregg!!! I purchased a laptop computer in July with the $299.99 warranty. The associate told me at the time of purchase, if my laptop needed service, it usually would be resolved within 1 week. I did have a problem and sent it to the warranty company as directed for service. First they told me it would be 2 weeks. Now after 3 weeks, no one is sure how long it will take. The laptop simply had a broken hinge. I called the store on at least 2 occasions to ask how long a computer repair would take if I purchased a computer with warranty. Both times I was proudly told a week or typically less. I called the corporate complaint line. They are happy to have my money and could care less about resolving my issue or that the store associates are either lying or wrong.

Company: HHGregg
Country: USA

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