Bose
Bose Redefines The English Word 'NEW'

I've always liked Bose speakers. I owned a pair of 301s and 501s prior to purchasing the Series IV 901s in 1982. The surrounds (foam) have been replaced on all 18 drivers twice in those 27 years. When the left speaker started to flutter at very low frequencies, I decided to check with Bose about getting it repaired.

Bose informed me that they no longer repair the Series IV, but that I could trade in my old 901s for a pair of "brand new" Series VI 901s for $772. A new set of 901s cost $1398, nearly twice as much, so this seemed like a pretty good deal. But, there was a catch... I may have to wait up to 14 weeks to receive the new speakers. With a minimum of one week shipping time, both ways, this could be as long as 4 months!

I told Bose that I wouldn't go 4 months without speakers, but that I would be willing to purchase a new set for full price and wait up to 4 months after their receipt of my old speakers for Bose to reimburse me the difference. No deal.

This simply didn't make sense! Why did Bose need 4 months to do a trade-in? I decided to make some calls. What I discovered made all the pieces fall together...

Bose, it seems, has decided to redefine the English word "new". If it comes from the factory and it looks new, then it is, by definition, new! (See complaint #49060 —http://usacomplaints.com/reports/0/049/RipOff0049060.htm) What I would be getting for my trade-in, I was told, would be a pair of "Frankenstein" speakers: speakers made from the parts of other dead speakers. The 4 month delay was to allow the factory time to put together something that looked NEW, otherwise why not just send out stock? They ARE in stock! And what would become of my 18 very, VERY used 27 year old drivers? A Bose rep claimed they would be discarded. If so, why does Bose insist that they be returned to the factory (at considerable expense) instead of dropped off at the local Bose store? They have dumpsters! How would you like to buy a pair of NEW speakers with one or more 27 year old drivers in it? Would you knowingly buy a pair of NEW speakers with ANY used parts in it? I wouldn't and that's why I won't be buying Bose again!

Company: Bose
Country: USA
State: Florida
City: Palm Bay
Address: Framington, Massachusetts

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