Bose
Home Theater System Failed After Warranty With Little Use

I bought a Bose 321 Home Theater system in August for around $1000. It was just before I got married and I figured I was making a long term investment. Hey why spend lots of money going out when I got a home theater just in my basement right?

Anyway I wasn't all that impressed when I got it out and hooked it up. It certainly sounded better in the store. About 11 months later we had a baby and rarely used our new Bose and we chose sleep over movies usually. We watched maybe 3-4 movies a year.

This past August on our Anniversary I rented a movie, got grandma to watch the kid, and grabbed a bottle of wine and was ready to relax. All that changed quickly when I got a "Format Unsupported" error and could not watch the movie. I tried several other CD's with the same result.

Not very happy with Bose I called customer service in the hope they could quickly resolve our little problem. I went thru all the steps as told but no luck. At this time I was also told the unit was out of warranty and there was nothing they could do. I explained how little the system was used but it made no difference. I was further told my only choice would be to send the entire unit back and would be charged with no discount.

So it looks like my "investment" did not do to well. Even if we watched 15 movies in our 4 years that comes out to about $65 buck a flick. That's a lot of popcorn!

I am extremely let down by Bose and their garbage product. I would never buy another one of their products nor should anyone else.

Company: Bose
Country: USA
Phone: 8009992673
Site: bose.com

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