Best Buy
Shattered TV Box Opened at Home, Store Refused Exchange

On August I went in search of a 24" TV, and at Best Buy I decided I wanted the Sony, because it is a very good brand, and I've always had Sony so I am very pleased with their products quality. I go at 12pm to buy the Tv, 350 dollars I ended up paying, afterwards My parents and I went to my school, for an appointment, and the headed back home. I didn't take the tv out of the car until we got home and we did nor crashed or anything, everything was perfect, got home, took the big box by myself, and when I am about to open it, I take the wrapper out, and I realize the TV is completely shattered, the screen is pushed in, the plastic frame is completely broken.

I was so disappointed but since we had bought it that day, we went back to best buy, to change it because it was horrible. When we got there we first talked to the guy that helped us buy it, and he agreed they needed to replace it, but then the manager starts talking to me, and asks me questions if I had dropped it, and I said no, I even told him, I even took the tv out of the box, but then after 30 mins he decides that because the box did not presented any damage he was implying it was our fault, and that we had taken it out and dropped it, but the he started saying that they knew they weren't guilty of the damage but he wasnt saying it was our fault either, and still he wouldn't change it.

My stepdad got really mad, of seeing this scenario, so I started talking to my mom in spanish commenting about the situation and how stupid it was, so they wouldn't change it, and we left the tv there at the store, and WHIle I was there waiting for my stepdad cuz he was bringing a Camera, the started making fun of I don't know what and they treated me very bad.

Next day we called sony, and they said it was Best buy responsibility so we call best buy and after 45 min waiting a representative tells us he can't do anything, because he called the store and the manager told him we were saying in spanish that we had broke it. Apart from being ROBBED, we were MISTREATED, and My advice for anyone, don't buy at BEST BUY, the WORST CUSTOMER SERVICE... That same day we went to Circuit City and bought it from them, you could clearly see the difference in Customer Service and Store representation.

Company: Best Buy
Country: USA
State: California
City: Folsom
Address: 2445 Iron Point Rd
Phone: 9168172115

  <     >