AT&T
Replacement Phone Denied Because of Water Damage Indicator Strip

I am at my wits end with AT&T. If it wouldn't cost me so much for another phone with another company I would boycott them.

On Dec 7th, I purchased a Pantech impact cellphone. I paid almost 400 dollars for it. After I took it home and started to enjoy my new investment, I noticed it wasn't letting me pick a ringtone and change it. After putting it off a couple weeks, but still within my 30 day warranty, I went back to the dealer where I purchased it.

With a lot of calling the tech support and replacing the battery and such, they determined the phone was defected. The store didn't have one so they said they would pick one up and call me within a few days. They never called, I called them after 4 days and the guy I had done previous business with said he would have his manager call me about the phone. He never called. Yesterday on Fri, I went back to the store to get my new phone. The salesman, for one wasn't all that friendly, but he pulled out the new phone and proceeded to take the battery and my sim card out and put it in the new one. He noticed that my little white strip by the battery was pink, meaning some kind of water damage.

He then said because the water damage policy supercedes anything else, they could no longer replace my phone.

I think this is a little unfair. I was promised a new phone BEFORE it got water damage. If that stupid little strip wasn't so close the edge of the back cover, it probably wouldn't have been pink. One drop gets in there and it changes color. It doesn't mean the phone is damaged.

So now, I have a 400 dollar phone that I can't set ringtones to AND a phone with water damage.

I did call them at 611 and talked to a rep, but he was useless and just said that if that's what they told me at the store then that's the policy.

I don't think its unreasonable to keep your customers happy.

Company: AT&T
Country: USA

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