Hewlett Packard (HP)
Replacement Hard Drive Promised Repeatedly but Not Shipped After Four Weeks

I purchased a HP Pavilion Notebook on 2/27/06 on 4/27/06 my hard drive failed completely and totally. I called the HP support line went through 1 hour of making them understand my name and address (which was still wrong on my follow up call 2 days later) I was told a new hard drive was being shipped overnight by FedEx along with a return label for the defective drive. I called 2 days later since I have not received a new hard drive and they advised me they are sorry it was shipping Monday morning and I would have it Tuesday afternoon, I called Wednesday with no visit from fedex and was told again were sorry its shipping today... To make a long story (21 calls and 4 weeks later) I still have no hard drive and today 4 weeks since the start of this i was again told by a supervisor that they are shipping it Monday. I'm sitting here with my defective hard drive (all my data gone) and my $1300.00 17" useless notebook computer, with only hp's lies to keep me company.

Company: Hewlett Packard (HP)
Country: USA
State: California
City: Palo Alto
Address: 3000 Hanover Street
Phone: 6508571501

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