T-Mobile
Charged for International Calls After Reporting Phone Lost

T-Mobile continues to charge me after I have reported my phone lost. I initially called t-mobile on May 24 requesting to cancel my service. I was told my phone will continue to be active and billed for the service until the end of the billing cycle which is June 20th. On May 30, I have discovered that the phone is no longer in my position. I called t-mobile on May 30th at 8:23 am informing them that I have lost the phone. The agent offered to disconnect my phone and she also offered to terminate the account on that day. I have received my final bill with $301.99 charges for international calls that were made after the time I contacted T-Mobile. I contacted T-mobile today June 27 and the agent insisted that I'm responsible for he charges. As a consumer, I felt that I have done my part and reported the phone lost. T-Mobile did not protect my right therefore I should not be responsible for any charges.

Company: T-Mobile
Country: USA
State: California
City: Anaheim

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