Verizon Wireless
Phone Bill of $1000 After Told Mobile-to-Mobile Calls Were Free

I had my contract with this company since april, and my bills have always hovered around 100 dollars for two phones sharing the "800 minutes" plan. I have had no problems with them until august.

I called a few times asking to make sure I had "free mob-2-mob" and the reps all said "yes you do" and "have fun talking to your friends"

Come August when I started using my phone more, calling other Verizon Wireless callers, I got a 1000 dollar phone bill. They told me that I only had "mob-2-mob" on my family plan. And they would "take care of it through re-work"

I agreed, and a few days later and no response, I called again, got a different rep, and the different rep had something totally different to say. Every rep I talked to either didn't know or had something else to say and a different number of deduction of bill.

After fighting this bill for three months, I just got it dropped by demanding speaking to a supervisor who can do adjustments to my bill. This supervisor dropped the bill in an hour. Why did this take three months to go down, is beyond me.

This whole mobile to mobile thing is ridiculous, watch your bill! I refused to pay a 1000 dollar bill and now, it was reduced to 388.40 after months of fighting and argument.

I'm just wondering out of curiosity, how many others this has happened to as well. I am debating switching to Nextel...

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

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