Verizon Wireless
Billing Overcharges, Rude Reps, and Used Replacement Phone

We bought a cell phone, and a 2 year contract. Our first bill was overcharged by $50.00. Our second bill was overcharged by $100.00. The sad part is everytime we called the customer hotline, the representatives were rude, and had no clue on how to do their jobs. Also, we got a different story everytime to why the charges on our bill were there, and eventually we had to pay it, because Verizon would not do anything about it.

I would also like to add that our phone is terrible. You sound like your talking in a tunnel when talking to someone. And, don't let verizon fool you about their phones either, because they have warranties for those phones. Unfortunately their warranty is a joke as well. We tried to get another phone because ours was horrible and Verizon actually sent us a used phone and the paint on phone was very badly scratched and was worse than our original phone.

As soon as this contract is up, we are going elsewhere for cell phone service, because obviously Verizon has no clue on how to run a business, provide proper equipment, train their representatives, or provide quality customer care.

Rayven

Company: Verizon Wireless
Country: USA
State: Washington
City: Bellevue
Address: PO box 96082
Phone: 18884664646

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