PayPal
Over $700.00 Still Held in March After Account Was Limited

I sold multiple items on the last weekend of October: one new laptop computer in the box and 11 sets of Windows XP Pro Corp Ed.

My mother had a heart attack, and I had to leave immediately for one week. Two customers complained, and PayPal put a limit on my account. I emailed all the buyers, explained what happened, and sent the merchandise.

I have had my PayPal account since 2000 and never had a problem, but now they requested proof of my I.D. and address along with delivery confirmation of the items sent. I sent everything they requested.

PayPal then wanted the name and address of the company I bought the items from, and also copies of the invoices. I sent them the invoice that I received from Yahoo Auctions with the seller's info.

PayPal wrote back that these invoices were not valid. I responded that I buy on one auction site and sell on another, and that private sellers do not give you a copy of a bill of sale because of tax reasons.

PayPal insists that I give them an invoice, but in December they also wrote saying they would email all of my customers to see if they received their items.

It is now the middle of March, and they still have not freed up my funds, which total over $700.00. In the meantime, I am also barred from eBay, as seller fees were to be taken from my PayPal account.

I went to the PayPal website and logged in to their Resolution Center, and the case ID numbers they have as the reason my account is still limited do not even show up.

Company: PayPal
Country: USA
Phone: 8882211161
Site: www.paypal.com

  <     >