Kaplan University - Pinnacle
Ripoff trying to scam money need to contact a lawye

I have contacted Kaplan on several occasions and have had no luck with a explanation only exuses and promises to call back. I had alot of trouble recieving my living exspense loans and I would call often. They assured me everything was ok but that the last check before graduation would need to be held to make sure there was no balance on my account.

They finally released the check in May after I graduated. I waited on my diploma and it was never sent instead they billed me for 372.00. I asked how this could be done because they had held my 1000.00 check to make sure everything was covered. They explained that they had made a error and not charged my pell grant enough money for my intern class. I left several messages and recieved no response from a supervisor.

Today October 23 I recieved a letter from a collection agency asking that I pay 2600.00 This is crazy no one ever contacted me from Kaplan about this amount and the 372.00 was not even resolved. I called and recorded my conversation today and the woman I spoke with said that my pell had not been dispersed within 120 days and that by federal law they weren't allowed to credit my account after 120 days. The terms were August and November. I would like to know why no one will give me a reasonable explanation and accept the blame of their mistake.

They said all my documents were turned in and she didn't understand what happened but how can I be charged without being informed by Kaplan but instead a collection agency for money that wasn't owed.

This was a waste of my 10,000 dollars worth of student loans as well. I dont even have a diploma. How can they get away with this? Now I am waiting AGAIN for a supervisor to look everything over Maybe I should have contacted a lawyer first. I am afraid they will try to cover up their scheme. On top of everything they said the pell money was there but for SOME REASON it wasn't applied. This is so ABSURD! If anyone kknows what steps might resolve this contact me.

Company: Kaplan University - Pinnacle
Country: USA
State: Iowa
City: Davenport
Phone: 8665227747
Site: kaplan.com

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