Aaron's Rental
Rented TV broke, replaced with used loaner, payments still due

We rented a 27-inch TV from Aaron's Rental. The agreement was $59.10 for 12 months. We were on time, if not early, with payments for 9 months. The TV then broke. It took them three days to even come look at the TV.

On the third day, a guy came, shook the cord of the TV, and plugged the TV into a surge bar instead. He then called somebody at the store and talked about not knowing what was wrong with the TV. He used several swear words while talking to this person at the store, saying several times that he did not know what was wrong with this TV.

He then told me that it was better to plug it into a surge bar. After this the TV worked for him. He then left, and five minutes after he left the TV stopped working again. It went back to doing what it was doing before. I called Aaron's back as soon as the TV did this. I talked to Carl, and he told me it would be the next day before he could get somebody to return. It took them two more days before they came back. I live in a secure building, which means I had to wait, with no selected time. It was said they would be here between 2-6pm.

That was given each time they were to come. I called a few times during this time, and I was reassured that they would be there that day. This never happened. When they finally came and got the TV, I was given a "loaner" TV while they were to repair the other one. The guys who took the TV were rude about it, slamming the loaner TV down on the stand. The "loaner" is broken in a couple of places also.

They were supposed to call us when they found out what was wrong with the TV. They never did, and I had to call them to find out what was wrong. I found out that the TV cannot be repaired. I was told the TV was under warranty. I asked what was to happen next. I was then talking to Terry, who I was told was a manager. He told me they would find a TV of equal or lesser value. Nobody called me back after this statement.

Now all of a sudden they are taking action against me on the payments. The TV I have now has clearly been used. I have paid $531.90 for a used TV. There are three payments of $59.10 left. Now, when I am trying to clear this up, managers are busy and cannot come to the phone. When I did talk to a manager, I was told I had to finish the payments just to get a lesser value TV. Why do I need to pay all this money to get a TV that I will be overpaying for? The "loaner" is a 27-inch. I would be willing to take this TV and call it even. It is used, so I do not feel that I should have to finish the three payments.

Company: Aaron's Rental
Country: USA
State: New York
City: Niagara Falls
Address: 810 PORTAGE ROAD
Phone: 7162844855

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