Aarons Sales And Lease
TV repeatedly failed, damaged in repair, and replacement dispute

On 2-10-05 I bought a brand-new, in-the-box TV from Aaron's (12-month lease to own). By 4-8-05 the TV had gone out. In local service, I got it back within a month and a half. It went out a second time on 7-27-05, and I had Aaron's pick it up and drop off a loaner. I figured I would try their service center. I did not receive my TV back until September 26th. It came back with a very large gash in the faceplate that surrounds the screen. I called Aaron's and asked what they were going to do about the large gash that was now in the face of my TV. I was told that they would see what they could do. (JVC had the work showing complete on 8-16-05.) It went out again within 24 hours. Aaron's once again picked up the TV for service and brought a loaner (picked up 9-27-05).

I called in Nov. 05 and Dec. 05, and they said my TV was still not back, and I got passed from one manager to the next trying to get the gash issue fixed as well. I got on the JVC website and found out my TV had completed service on 11-17-05. In Jan. 06 I immediately called and asked where my TV was and if it was going to be delivered. They said they still did not have it back, and they still could not give me an answer as to what they would do to fix the physical damage that they had caused while it was in their possession. After I called the corporate offices of Aaron's, my TV magically appeared in our local warehouse when I told the corporate manager that I thought they might have rented it out because they could not find it. He then told me he would take a month's payment off for the damage. I disagreed and asked for the faceplate to be replaced. I then went to the local Aaron's where my TV was to check my serial number. It was then sent off to get the faceplate replaced. I did not get my TV back until March 29th. It went out within 18 hours. I have filed a complaint with the NC BBB. My TV was completely paid for in Feb. 2006.

The manager, Ted, said after the second time it went out that he would replace the TV with another used TV that had not had any problems. This was not acceptable. I bought a new TV, not a used one. When it went out the last time, I called Ted once again, because one of the perks of the lease is loaners. Supposedly, up to 60 days after you pay out your lease, if your product needs to go to the shop, you are supposed to receive a loaner. That is what you are supposed to get for all the extra that you pay. When I called on March 30th, I was told, "Thank you for filing a BBB report on us." Although he did send out a loaner.

I have since gotten in touch with JVC. They have authorized a replacement due to the problems I have had with the TV. Marco at JVC said the only thing he needed to start the application for me to receive my new TV was the sticker off the back with the model number and serial number, to be sent to him. I called Aaron's this morning to get the sticker, and they refused to let me come get it. The guy I talked to this morning (I will not give his name, because I know he is being told what to say by Ted, who will not speak with me at this point) said he had to make arrangements to pick up their property so I could get my sticker. I told him I wanted not only the sticker but the TV too. JVC said that after I sent him the sticker, I could trash the TV and my new one would be on the way. I will not let Aaron's keep my TV and use the good parts off of it. My 60 days after lease to own is not up until April 15, but to get my sticker and TV, I have asked them, as soon as possible, to pick up their property.

Out of 13 months, I had my new TV less than 4, and to get any satisfaction I had to go to JVC. I still had to pressure them also, but finally I will get that new TV.

Company: Aarons Sales And Lease
Country: USA
State: North Carolina
City: Fayetteville
Address: 1027 Pamalee Dr
Phone: 9108685018

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