Aarons
Projector with no manual and 18 payments instead of 12

I went to Aaron's because of an ad for a flat screen TV. I had just paid off a couch, and I had always wanted a flat screen TV. When I got there, the TV was not what I thought. I looked around the store and saw a projector. I asked about it. The rep said she would make me a good deal on that one because it was used as a demo in the store. I said, "Great! Let's do it." She told me that I might have to change the bulb at some point. I asked her at what point. She said, "Well, I'm not sure how long they last," at which point her 12-year-old son piped up and said, "My friend has one and it lasted for 5 years before they had to change the bulb." The rep said, "Well, there you have it." I said that was fine and asked where I would find a bulb and how much they cost. Her response was, "I don't know, but I'll find out for you." I never did get the answer.

When the day came for me to receive the projector, I was not home, so they left it with my daughter. I had asked them if I could take it home the night I ordered it, but she told me it was their policy to deliver the item. I thought it was kind of strange since I had just paid off a couch, but I said okay. When the projector arrived, it was in an old box they found in the back that was used for some other, unrelated merchandise. There were no instructions or any kind of guide whatsoever. The wires were just thrown in with it.

I called them right away and said that I felt I should have received some instructions. They apologized and said they would get them for me right away. I did not receive them until several months later, after the bulb started going out.

A couple of days later the cable man came to turn on my cable, and he showed me how to hook it up. I called Aaron's and said that I had it hooked up but it was not working like the one in the store. I could only adjust the screen size a little bit, not like the one in the store, which had a wide range of sizes you could adjust to. The rep (a different one) told me that the one they gave me was a different model and brand than the one in the store. He said it was much better quality and newer. I was a bit taken aback, but I really did not have the time to mess around with it.

Three months later the screen started turning yellow in the center, and it got bigger and bigger over time. I called Aaron's and told them I needed the owner's manual to find out what was going on. That took two months of researching until they downloaded a copy from some website they finally found. The manual was written in Japanese and did not say how to replace a bulb.

I was getting pretty angry at this point, but another rep there was doing all he could to help me. I asked him how many more payments I had left, and he said, "18." I said, "How could I have 18 when it was only 12 to start with?" By this time I was furious. They told me that was what was on the contract. I could not believe it. Something was fishy. After reading the manual they gave me several times, I gave up trying to fix it and called Aaron's back. They said no problem, just bring it in and they would get it fixed and give me a loaner. When I got the loaner home, it was as bad as the first one, and it was all scratched up. After a week it was flashing a light that said "prepare to change bulb."

There is more, but I have to go.

Company: Aarons
Country: USA
State: California
City: Sacramento
Address: Manzanita

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