Sears
Customer resolution simply lies and thens admits to it-but does nothing

I purchased a 46" riding mower from Sears in Feb. 2011 It lasted all the way until the first of May. Two whole months!

A broken spring was the problem. Preventing it from engaging blades/cutting grass. Ultimately making it useless, unless you want to use it for transportation. After first talking to Alexander at 800-479-6351, I was amazed at his blatant stupidity. He was more concerned with sending a sales person with a tech. His idea? While the tech fixed my mower, the saleman could tell me about vinyl siding, windows, etc.

I ask Alexander if he was sober? No one wants a sales pitch from Sears, when a product just purchased has quit! Next, I talked to Miranda. After telling her about my problem (for approx 14 minutes) she said I needed to be transferrred. Next, I got some action-or so I thought. I talked to a lady named Noal. She was from Africa (she said). It sounded like she had an Irish accent. She looked at my file. She told me she would fix the mower since it was only a couple of months old. If I did not like it for any reason, Sears would replace it. She said they would bring me a brand new one, unload it, load the old one up and be gone. I ask her—For any reason? She affirmed!

At this point I have just had some serious shoulder surgery-my fourth. They sent a tech to my house. He fixed the problem (I guess). He ask me if I had any vibration problems with the mower? I said yes. He told me the reason I did was, it had a 21 H.P. Engine of a 10 H.P. Frame. Basically this 46" Craftsman mower was destined to be trouble! I called Noal the next day and told her I would take the second option of trading mowers. I did want the new one. She then said her supervisor would not let her, she claimed she had made some type mistake. The reason I wanted the new mower was to sell it, and buy a decent mower (with nothing to do with Sears). She went on to say that, they did authorise her to offer me a $50.00 gift certificate! I passed!

I told Noal that I took her at her word. She did admit that is precisely what she had said. But her supervisors would not allow it. Bottom line is this: I wouldn't trust Sears in an outhouse with a muzzle on! This Craftsman is junk, Sears representatives tell lies and I am stuck with a Craftsman mower that has a 21 H.P. Engine sitting on a frame made for a 10 H.P. Mower.

Sears has seen my last business. They did everything I described above. Noal told a bald face lie. She is a rep with Sears. And Sears had the gonads to offer me a $50.00 gift card to their own store. I would never buy anything from Sears ever again-period.

When you deal with your Sears (especially) if you are in Huntsville AL-don't! Get out of the store as fast as possible. Treat as you would the devils home. They are not honorable!

Company: Sears
Country: USA
State: Alabama
City: Huntsville
Address: University Dr

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